Bharat Sanchar Nigam [BSNL] — Bsnl caller tunes unable to process request and saying it's not a bsnl sim

Respected Sir/Ma'am,

My mobile number is [protected] (Madhya Pradesh circle), my sim has been recharged with STV118 which provides PRBT facility as well.

So I downloaded the BSNL Tunes app (North&West) and when I try to register my number in it, it shows the error message that "please input the valid bsnl number to enjoy the service ".

I would like to bring to your attention that my number was not ported and I took the sim freshly as BSNL itself.

Please guide me on resolving this issue and I'm attaching the screenshots of the above mentioned issue for your reference as well. I even complained online with docket number BSNL-MP-2022-CU-[protected] and received no response. Sometimes it logins and says unable to process request even though my sim is recharged and having prbt offer.

Yours sincerely,

Miyana