Bharat Sanchar Nigam [BSNL] — bsnl flower bazaar office in chennai - not processing ecs / auto debit request for monthly bills even after a month

Address:

600001

Bsnl flower bazaar office functions very pathetic. I'd posted a courier for establishing ecs (Auto debit payment) for my monthly bills. It reached them 29-aug-17 as confirmed by courier company. Today is sep 20th and they still have not activated ecs for my connection!! More harrowing than this is the fact that i can't reach to any of their staff in that office.

I've tried[protected]They said it is mobile section when i called first time. After that, i called thrice but they never picked call!!),
[protected]A lady attended my first call and said i’ve to come in person!! Then, what's the point in me sending a courier!! When asked for branch manager number, she didn’t give and just hung up the phone in the middle!!)

I also called 2539 6767 and[protected] but nobody ever attends the calls!!

I also called bsnl helpdesk centralized number[protected] they at least listened to my issue but ultimately told action is pending with concerned branch and asked to check after a week. But even after 3 weeks, nothing changed. And these helpdesk guys have no way to reach the flower bazaar branch guys!!

Really pathetic customer service* i don't get why they can't given an easy online facility to enroll for ecs - so many other phone companies do that so easily. No wonder people are running away from bsnl!!

Bsnl does have an online complaint site - i registered a complaint there - but they simply closed it the next day without resolving the issue and without even calling the customer — again another pathetic example of customer service