Bharat Sanchar Nigam [BSNL] — bsnl fraud, automatically balance deduction, poor customer services

On date 4th feb 2018 morning, 30 rupees of amount deducted from my mobile balance. I have not activated any service at all i received a message regarding deduction of money and activation of the service called"mobi shiksha"
I called customer care to regarding this issue, but one of their higher authority talked to me in very irritating and unprofessional way. She said its done by me and they will not refund this.
And hung up the phone without sorting out my problem.
Her name is "barsharani sahu".
Its a fraud by bsnl.
Please take right action regarding this issue and kindly short out my complain as soon as possible.
Thank u
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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Jan 30, 2018
Mavi Kamaljit Singh's response
My sim is having puk plesae send it to me by sms
Complaint comments 

Comments

There is no complete address in my BSNL Postpaid billing address, so kindly feed the following full address

Vijayakumar M
S1-Safe Marvel Apartment
Plot Number 808-809
Janpath Lane 12, Ranisatin Nagar
Jaipur, Rajasthan, PIN: 302019

Please provide me my puk information of mobile no-[protected] on my mobile number [protected]
My sims code wrighten on blue side is-[protected] an my simcard is prepaid
My moblie phone is lost along with the sim card during travelling..my mobile number is [protected].pls block my sim card

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    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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