Bharat Sanchar Nigam [BSNL] — Bsnl line disconnected for more than a month

Address:

Chennai, Tamil Nadu, 600080

Bsnl line is disconnected on 20, 21st street from[protected] till today[protected] it’s not resolved.

Reason from bsnl korattur exchange employee and ae: corporation people disconnected the street main wire while doing maintenance work and until that work's gets completed, we won't proceed since we don't have permission from the corporation.

I got the above response on 15/9/2016 after that no one is picking the call.
I don't know why they can't ready to take action in any alternate way.

So i am planning to move to private sector broad band connection, since at-least i may get a basic customer service from them. recommending same to new & existing users.