Bharat Sanchar Nigam [BSNL] — bsnl postpaid plan to prepaid conversion

I want to convert bsnl postpaid plan to prepaid but our netive bsnl office staff refused for it due to unavailability of staff, i visited bsnl office from month june 7 times but still particular staff not present, every time they are saying come again in next week.
Please do needful.
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    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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