Bharat Sanchar Nigam [BSNL] — bsnl recharge problem

Address:

Surampalem, East Godavari, Andhra Pradesh, 533437

My outgoing services were stopped although i have balance due to expiry date. So i have done 198 rupees per second plan recharge for my plan extension on 25/11/2019. I made this transaction on bsnl app and made payment through phone pe upi. It was shown that the recharge was successful and the transaction id is t1911252028299973973443 and bank ref no is[protected]. But i didn't get any message from bsnl about the recharge and when i try to make a call it is still saying that my outgoing services were stopped and will be continued after recharge although i have balance in it. Please resolve this problem as soon as possible and extend my validity or else please refund my amount