Bharat Sanchar Nigam [BSNL] — Callertune complaint

Address:

Kerala

Dl have downloaded the bsnl caller tune and using it for the last one year.
Regarding my previous complaint, your customer executive called me and according to his suggestion I chose annual subscription for my callertune...Now again I just cant select caller tune according to my wish and I couldn't find out a solution for losing my money again and again.
I am sending the sceenshot of what I could see in my phone..
I wish to change my caller tune using this app.

Hope you do the needful at the earliest.
Best regards
Sreeja