Bharat Sanchar Nigam [BSNL] — Charging for non working phone

S Janardhan

Address:

Hyderabad

I own two land line connections 23223113 & 23223133. Of this the number 3133 has not been working since several months, yet I keep getting regular bill on line only. I requested for the line to be cancelled by calling up the local JE office, since i do not have any provision for making an on line complaint. If I dial 198 it is an automated complaint reister which will only ask if the phone is working or not. I have not paid the bill for July and August hoping someone will contact me, but I get only automated reminders. Now one phone says it facilities are disconnected for want of payment. I am 69 years old and afraid of going out to any office because of the Covid problem. Please help me to disconnect one line and I will pay whatever balance needs to be paid

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 29, 2020

Updated by S Janardhan First your Andhra Pradesh (Hyderabad) complaint number [protected] is not working. Second in your toll free number[protected], one can never get to talk to a service executive. If we press 4 for talking to service executive, we simply get a reply "thank you for using BSNL complaint service" and the phone gets cut. WE try again and again it will say "connecting to service executive" but will still get disconnected after around 10-12 seconds. How do you expect to resolve complaints when we cant reach you on the complaints number itself???? Now I have 2 land line numbers[protected], and 23223133. The second number has not been working for the last 3 months and yet I get reminder to pay the bill every month. My local complaints have totally gone unattended. I did not pay for July and August hoping somebodywould contact me. But nobody contacted me, they simply disconnected my phones. I am a customer since 1973 (47 years) and my father was a customer from 1956 (phone number 2560) I would expect that a customer of 47 years standing would get better treatment. I am now 69 years of age and cannot keep running around offices to restore my connection. Please arrange to disconnect 23223133 and restore services to 23223113 and I will pay the necessary charges after restoration.