Bharat Sanchar Nigam [BSNL] — Cheated by doing recharge from BSNL portal

Bhavy_s

from Ahmedabad, Gujarat

Address:

380007

Dear Sir/Madam,

I recharged from your website http://portal2.bsnl.in/myportal/quickrecharge.do of DATA 3 GB for 28 days by paying 197 rupees and i got only 300MB data instead of 1+2 (3GB) data. I complained to customer care by calling on 1503 they are hell, instead of helping me they starting blaming me that i selected a plan of Rs. 198/- so i made a wrong recharge. Indeed i collected all information and did recharge from your site only for that i have attached a photo of your site. Please find attached.
My recharged number is +91 [protected]

As a laymen its not at all my mistake as i did by seeing from your site. Please check the attachment of payment done as well as plans shown on your site and either get back my money or give me the benefit.

Hoping your for your soon reply

Thanking you

Regard

Bhavya Sanghvi
+91 [protected]

+2 photos

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Feb 08, 2017

Updated by Bhavy_s Thank you Consumer Complaints,

Thankful to you and happy by your service. I am satisfied.

Regards
Bhavya Sanghvi