Bharat Sanchar Nigam [BSNL] — complaint not being resolved since 31/07/2020

Address:

visakhapatnam steel plant

Landline number : 2766860
Area std code: 0891
My landline and broadband both are not working since 31st of july.
I have have raised complaints on 31st of july and 3 times since. I have been getting messages that complaint has been resolved for the past three complaints. None have atleast visited and checked the issue and not resolved our complaint.
I am are suffering this problem for about half a month now.
I wanted to raise a complaint regarding the service that is being provided.
Because i'm not paying my money for a service that i have not used.
We tried calling their toll number and that didnt work either.
The last complaint booked is id:[protected]