Bharat Sanchar Nigam [BSNL] — confession 52000 subscription

Address:

611, Subramanya Nilaya, 4th Cross, Basavanna Road, Pipeline, Srinagara, Bangalore, Karnataka, 560050

Unnecessarily every 10 days rs.15 will be deducted from my balance. Without my consent who is doing all these. Trying to reach customer care from many days. The call will not connect at all. I want to know the details. Kindly look into it immediately.
From aug 2019, every 10 days rs.10 will be deducted from my prepaid mobile currency (The number is [protected]). Tried to reach customer care multiple times. But was not able to reach them. It disconnected many times. If we get in also, the ivr will not map to any executives. After 20 mins it disconnects automatically. Not able to reach the office in person due to office timings.