Bharat Sanchar Nigam [BSNL] — connection & billing issue

Address:

Indore, Madhya Pradesh, 452016

Dear Sir/ Madam,

I am getting so much trouble from BSNL department. This ongoing torment disturbing me a lot.

I do not have any BSNL connection but billing department persistently sending me bills for that connection which I even don't have. Last year Mr. Subhash Chandra Malviya (SDO) along with his colleagues came to me and requested to take BSNL connection, I am told that I will not have any problems with BSNL broadband as they are using fiber optical cable to provide services. I got convinced with them and ready to take connection after six months as I was availing another services from different provider and I already paid them for six months in advance. Mr Malviya asked me to just do formalities by filling up registration form along with a cheque of Rs 1032, he said that when they will provide the instruments, router etc after getting my signature only then the connection will start. I do not have any instruments, not availing BSNL services but still, I am getting bills from BSNL department. I called them up to solve this problem but I am told that they will not entertain on phone calls, I will have to go to BSNL office. I went to Nehru Park twice but I didn't get any proper response. Instead of solving this issue, I also called customer care but she was saying "Your account is not opened", those people threatened me to clear all dues otherwise they will take legal action against me. Now i got legal notice from BSNL through advocates of M.P High Court (Harish Gilke and Abhishek Gilke). I met personally Mr. Malviya but he behaved very badly. I also requested for GM contact number so that I can request him but no one has provided and told me I can't provide my high authority number.

At the same time, i am being so desperate as well as having feeling of ire for this system. So, I request you to take the necessary action to resolve this issue and refund of security deposit at the earliest. BSNL needs to take action against such rude and ill-behaved people.

Below are the details:

Telephone Number:[protected]
Account Number : [protected]