Bharat Sanchar Nigam [BSNL] — Costly plan sold to us by cheating, poor internet speed and service.

Rupindr

from Amritsar, Punjab

Address:

Ranjit Avenue, Amritsar

BSNL employee Kirpal Singh at BSNL office Ranjit Avenue, Amritsar sold us Rs. 949 plan saying that it offers 500GB data at upto 50mbps. Later we became to know that this plan has 10mbps only, not 50mbps.

We are getting poor upload speed. Plan is expensive but upload speed is just 200-300kbps. Download speed is 3-4mbps but still internet seems slow. Several BSNL workers don't pick the call mostly.

Customer care cuts the call in-between. Majitha Road office JTO Sharnpal Singh doesn't pick the phone. PGMTD of Amritsar Hemant Kumar Mahay does not respond to whatsapp messages, his assistant taled to me rudely on call.

I tagged BSNL people of higher posts in single email and sent the email. None of them has responded to the mail.

BSNL does not respond on Twitter or Facebook. We need action against Kirpal for lying to us and need proper upload/download speed. We need action agains BSNL people who don't support us.

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Nov 23, 2020

Updated by Rupindr List of people from BSNL we talked to, and how they responded:

1. Kirpal Singh (Contact: [protected]): He lied to us. We bought the plan believe that it would offer around 8-9mbps real speed under 50mbps plan, but it is actually 10mbps plan and offers just 3-4mbps real speed. When I complained about him to the assistant of PGMTD Hemant Mahay, Kirpal refused to accept that he cheated us.

2. Shashi Kant Chaurasia ([protected]): Kirpal gave me his contact. Chaurasia was dealing with the broadband of our area. Later he told me that he does not serve my area actually. He was rude in response to my criticism. He gave me the number of Sharnpal Singh who serves our area.

3. Sharnpal Singh ([protected]): This man never picked my call. He picked my brother's call to give an update, but again when we called, he didn't pick.

4. Hemant Kumar Mahay - PGMTD of Amritsar ([protected]): I called him to complain that BSNL workers were late to install the router and wire for the connection. He asked me to share our details on whatsapp. I sent him all the details and thanked him, but he never responded to me later when I sent him multiple messages.

5. Jatin ([protected]) - He came to install the wire with Gurpal. Jatin gave me the number of Tajinder if I needed support. Jatin didn't pick calls later and picked several days later. When I complained to him, he delayed the process and later again told me that he had fixed the issue. The issue continued. The issue was that the internet connection kept disconnecting on its own.

6. Gurpal Singh ([protected]) - He came to our home with Jatin to install the wire. Just like Jatin, Gurpal picked our call very little. After several days he picked the call at night and told me that he will visit to see the issue the next morning. Again he delayed until the afternoon.

7. Sarvan Kumar ([protected]) - Sarvan came to our home with Gurpal the second time to activate the router. When Gurpal came again to fix the issue, Sarvan was with him. They showed us 3-4mbps speed after "updating the profile". But the upload speed remained just 100-200kbps.

8. Tajinder ([protected]) - Jatin gave me Tajinder's number. Tajinder never picked my call to this day.

9. PGMTD Hemant's two workers at his office[protected] I called Hemant's office many times. First, a lady talked to me, she was polite but she did not solve the problems. A few days later, a male person picked the call and he was rude when I criticized BSNL workers.

Nov 23, 2020

Updated by Rupindr The contact number that BSNL has given here +[protected] says "does not exist" when called.