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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] — deduction of 74 validity recharge twice for a same recharge

On nov 24, 2019, i made a bsnl validity recharge of 74 rs. On my no. 94xxxxxx72. But bsnl also deducted same amount on nov 24, evening from the balance and made same validity extension twice.
How can bsnl apply same package twice to use?

Checking this, i reported this issue on nov 28 to customer care (After 30 mins of waiting) and they insured amount will be refunded within 4 working days. But till today on jan 04, 2020 i didn't got any refund.

Complaint id docket no. 2k28793993.

Not only this, on dec 11, 2019 - bsnl care sent me a sms that your docket complaint has been closed - not mentioning resolved or whats the status.

I tried to reach out to them on jan 3/4, 2020 and again waited for about 30 mins each time but customer care didn't pick the call.

Please help to resolve the issue - i am expecting a refund of rs. 74 that was forcefully deducted from phone balance.
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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Jan 13, 2020
Updated by Avi_Kathuria Still my complaint is not resolved, BSNL easily ignores people in these cases.
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Comments

Thanks for Subscribing for the service Wallpaper(55050) you have been charged Rs 7.0 successfully AND your service will be delivered shortly.
The above message came to my mobile
I have never subscribed for it please deactivate and refund the debited amount in my balance
Mob [protected]
Reply
My bsnl number [protected] suddenly show sim rejected issue. Kindly check and reactivete
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BSNL has not returned the security deposite amount to me inspite of repeated reminders and persuation at BSNL offices since 2011. Details are as follows -

1. Name G Madhusudan
2. Landline[protected]
3. Closure request June 2011
4. Location address
1204 WCR 2nd Stage
11th C Cross
Mahalakshmipuram
Bangalore 560086
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