Bharat Sanchar Nigam [BSNL] — deduction of money for divya_14 service

For the last 3 to 4 weeks a message comes from 57171 every week and they deduct rs 5 for divya _ 14 or sometime kiran _14 service.
I talked to the bsnl customer care and they told me that bsnl has nothing to do with this service then i asked who is responsible for activation of these services since i do not have taken or requested these services. But they keep saying bsnl is not responsible.
Please let me know what can be done regarding the same
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    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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