Bharat Sanchar Nigam [BSNL] — Disconnection of landline connection

Address:

BSNL, Almora (Uttarakhand)

I had applied for disconnection of my bsnl landline connection for the account number [protected] with effect from 05 jun 2020 and with regards to that, i had submitted an application for either refund of security deposit amounting to rupees 1345/- or adjusting the amount with the last generated bill, besides also depositing back the bsnl handset issued to me initially. But there has been no progress or update on the matter and also the fresh bills have been continuing to generate post my application along with late fees without even adjusting my security deposit amount. I would request to kindly look into this matter please.