Bharat Sanchar Nigam [BSNL] — excess billing by changing plan without customers consent

Address:

Nashik, Maharashtra, 422008

Bsnl ph. No.[protected], bsnl a/c no. [protected]

Hi team,

When we got this connection installed we only opted for free incoming and our billing use to be around inr 58 as we don't use landline for making outgoing calls, for couple of months we received bill of inr 58 which was our plan, but recently since last two month we are receiving bill of inr 350+, when we received 1st excess bill we immediately raised complaint to bsnl on 8th july (Compliant number [protected]) and we received sms next day saying complaint has been assigned to mr. J. S. Rokade, and also received call from bsnl nasik office very next day (For resolving the complaint, we explained the agent whole issue that tariff was changed without our concern and we prefer to stick to inr 58 plan, he very well understood and he said will resolve the issue and he disconnected the call, but there was no solution to the complaint, so on 9th july we raised another complaint (Compliant number [protected]) to which we did not receive any call and just a message saying your compliant has been resolved

We don’t understand what needs to be done, till date we have not made any outgoing call from landline number and we intend to use it for incoming only, request you to please resolve the issue at earliest and stop sending notification to pay excess bill

Earlier we did not intend to take this to consumer grievance portal complaining about harassment but continues notification is now leading lead us to lodge official complaint, in our family history we have never dodged single bill and paid all the bills before due date, but we can’t be forced to pay something which was changed without our concern

Grievance registered; docket number is : mhr/co/2019/22801

Note : please call my mobile in case you need to speak to me as i am not home most of the time

Regards
Inder dialani
[protected]