Bharat Sanchar Nigam [BSNL] — faulty bsnl landline/bb not being rectified

Address:

KUmta, Karnataka

This is regarding landline[protected]Karnataka) which is not functioning since one month. Multiple complaints are logged in selfcare portal but they are getting closed saying resolved without even attending it. Contacted the local lineman multiple times, but he doesn't attend our calls and doesn't have technical knowledge to identify/fix the problem. My old aged parents are not reachable as there is no mobile coverage as well and broadband also stopped working. Kindly request concerned authorities to get if fixed as soon as possible.