Bharat Sanchar Nigam [BSNL] — fraudulent charges debited by bsnl

Address:

140401

Bsnl customer care has started new fraudlent activities in which they send a otp to their customer mobile no. And then debit charges mostly rs. 5 to avoid suspicion. Then they send message you that you had been charged for a service which you had never ever heard of before. I had been debited twice on the period of 1 month.
On enquiry with customer care on their toll free no. I. E[protected] they simply acccuse you that you must have asked for activation of such services and refuse to agree with customers plea. If asked for refund then they simply stop the call in the middle of conversation. If this forum can investigate then i would like to ask you as it is severe violation of consumer rights. Is this the way of one of india largest telecom operator to do business. Such a shame on you.