Bharat Sanchar Nigam [BSNL] — Ftth connection dead, bsnl not resolving

Address:

BSNL HARIDWAR

My ftth conneciton[protected] at haridwar uttrakhand dot is lying dead since many days. I have been complaining to all concerned but the sdo/je are only telling me that they do not have an otr machine nor slicing machine, hence they connot locate or correct the fault

is this not another form of corruption since psu is forcing people to opt out from bsnl and go to private players for their needs. On the other hand the incompetent government keeps posting self praise on twitter and linkedin about what all they have achieved.