Bharat Sanchar Nigam [BSNL] — grievance - landline is not working

Address:

680542

Dear sir/madam,
This complaint is writing from kerala, our land line number is +[protected]. We took this connection more than 15 years before by depositing oit of rs. 10000/-. Our connection is under katakambal exchange in thrissur dist. Coming to the issue, this is a little bit serious complaint because of the irresponsibility that we are facing from bharat sanchar nigam ltd. Our land line connection is frequently go down for last 6 months. We continuously informed them, had went and submitted complaints to main engineer, we had done our maximum from our side on this.
When we ask about the issue, then they will tell
1) the connection wires are under the road, we have to find it.
2) we don't know from where this problem is arising,
3) we don't have enough workers.
4) the workers are in back of other complaints.
5) please wait for two days, three days, one week.
6) we will make discount on the bill etc.
These all the reason from your engineers side. Every day we have called him and checked the status. But there was no improvements and even they are not come to check that issue. Once some workers came and dig and broken our slab nearby road and found a wire and after that a few days our land line worked, after 10 days again ruined. The complaint registering number is +[protected] and the engineers number is[protected]. Presently our connection is not working and we have done the same process and still waiting the response from the exchange. Whatever happens the telephone bill come on the correct time with out any delay and with out using the landline we are paying the bill for last many months. Any how we are really disappointed with your service, actually our region is a remote area because of the feeble network we can't depend on other network connection. Bsnl is the only way to communicate with our people but because of your bad service we are that much disappointed. Please do needful on this complaint as soon as possible and we are eagerly waiting for your positive reply.
Regards
Varsha