Bharat Sanchar Nigam [BSNL] — Improper behaviour and improper service

Address:

BSNL Telephone Exachange, Avadi And BSNL Exchange, Vrindavan Nagar Chennai-54

Telephone no.[protected]
Account holder : debashree saikia
Branch : bsnl telephone exachange, avadi and bsnl exchange, vrindavan nagar chennai
My address : 5th street periyar nagar, muthapudupet, indian airforce station, avadi chennai - 55
I am debashree, i applied for new connection in bsnl office avadi on 7th september 2020, and completed all the procedures of plan selection along with the advance payment on the same day. After so many excuses they gave us the connection on 14th sept 2020, which against their policy, i complaint against them on 14th september 2020 with the docket no.[protected]. On the very next day we came to know that we were not recieving even 1 mbps as we were promised to get 8 to 10 mbps speed of broadband, instead we were receiving 0.51mbps speed, i will attach the proof of ookla test done on 14th and 15th spetember. I again placed complaint with the same docket no. Metioned above, and even informing concerned area incharge. But i m sorry to say they didnt rectify my issue and even not ready to accept that they are unable to provide network to my area. They kept us pending for days long... Now its 24th of september.. We are not getting internet. I tried a lot to imform higher authorities but they are denying to accept, and still generating my bill, which inappropiate beause we could not use the internet then why should we are m been forced to pay the bill. Its my request to please rectify this issue as fast as possible.. We customers are badly suffering.
Name of our area incharge: mr. Kumaresan
I am attaching all the proofs.