Bharat Sanchar Nigam [BSNL] — Incoming or msg not getting

Dear sir, myself is sonu kumar avasthy from halwara ludhiana punjab i have rechage my mo. No. [protected] bsnl no. With1199/- on 16 feb 21 with incoming out goning free for one year. On 16 feb 21 i found that incoming facility is not available on my no. I have called to custmer care on 16th feb 21 timing 11:08 am regarding incoming call or msg not receiving with complain no. 2B[protected] . but still now my problem regarding incoming call or msg not resolve by your team. Every time your representative say that wait for 24 hrs.This is not easy for me because today is 27 feb more than 10 days already completed. I have raise my complaine in NCS complain no. 2589677 dated 27 feb 21. Please do needful as soon as possible. My alternate mo no. [protected]