Bharat Sanchar Nigam [BSNL] — Irresponsible and rude talk from bsnl officer in koothanallur branch office

Address:

Tiruvarur, Tamil Nadu, 614101

I already changed the bsnl broadband plan in this site i mentioned below "210.212.169.201/erp/bbplan.php" but nothing happen from their side,
then i called local bsnl office to inquire about the issue, but the responsible person whom i called talks replies really irresponsible... initially i explained about the issue to him but he replied rudely and said "if you want to chance plan come here and approach me, iam not responsible with online plan changes". It clearly explains that online submission is entirely waste in bsnl, then why the provide that facility and advertise that.