Bharat Sanchar Nigam [BSNL] — Landline Connection Dead - Out of Order - No Customer Care

Address:

Baruipur, Kolkata

My Kolkata Landline[protected] is dead since April, 2020. Even after multiple visit to Baruipur Telephone office and verbal complaints, no one is eager to check and rectify.

Telephone office bearers had been asking and pushing to get the bill paid for the period for which the telephone has been dead. I had to pay that money (Rs. 741) too from my pocket.

Finally, I decided to get the telephone disconnection done.
But no one in the Baruipur Telephone office eager to take the disconnection request/form. They communicated that they Stopped
working since BSNL is not paying them Salary for last few months.

I tried by sending disconnection request through letter. But courier returned. No one at the Telephone office receiving or accepting the courier/ letter too.

For keeping a record, I raise a complaint through BSNL self portal.
SMS came with a Docket number[protected] on 31 October, 2020.
But no call back came from BSNL customer care further till date (18 Nov, 2020). I tried calling 1500, but they directed me to call 1503 where no one from BSNL customer care receiving the call as well.

I request BSNL to permanently disconnect my Landline[protected] and stop asking for unnecessary money/payment continuously for dead connection.