Bharat Sanchar Nigam [BSNL] — landline dead and complaint since 12 days

Address:

380013

My father is 90 years old and living on his own as i, his son live in uk.
We come periodically here and he visits us periodically to uk.
He was there in uk with us since last september 2019 till 21st february 2020.
We came to ahmedabad on 21/02/2020 and after reaching home, first thing he tried to call his doctor using our landline and found completely dead though every monthly invoice paid fully through online. So the non payment of invoice wasn’t issue.
Same day on 21/02/2020 i registered my complaint online and received the ref. No. [protected] also got automated sms that soon the engineer will come to check and the issue would be resolved.

With regret to mention here that after several attempt to check status online till date it appears that it’s in progress and will be resolved the issue!!!

Till this moment our landline is still dead, online status is showing the same message and the irony is that till the complain is pending, one can’t complain again.

After 12 days still we don’t know where we stand. No wonder people are fed up with bsnl services and eventually disconnect the line and go for alternate. However as i mentioned earlier that being 90 years old, my father is not comfortable to use mobile phones.

Just to add here our landline no. Is [protected] and today is it’s ‘barmu’ (12th day) according to hindu religion.

I’ll appreciate the resolution asap.