[Resolved]  Bharat Sanchar Nigam [BSNL] — Landline Disconnection and Deposit refund

Address:	Thane, Maharashtra, 401305
Website:	bsnl.co.in

Respected Sir/Madam,

This is inform you that, there is around +1.5 months i'm following with BSNL for my landline disconnection. I have submitted written application along with the require documentation and instrument but yet no one takes care about my request. The reason behind to write this, the person who I have submitted the application (virar East) is unaware about the next procedure. He is telling me everytime to visit Virar West office, meet their Mr. Mishra and ask them. We can't do anything from here further. When I visited Virar west and meet Mr. Mishra he given me funny answer - "wait and watch". I'm really disappointed to see this type of response from the BSNL officers. Thing is, this month bill also generated and it may chances to pay by my account which is done by ECS through. I have asked Mr. Mishra regarding this, he told me that you will get bill copy through courier. I have stated that, I never got the paper bill copy from last 3 years since I have choose Go Green policy through BSNL. He is not aware about the email generated copy. I have spend my 5mins. to explain the reason why I choose email copy. There is no answer when I ask for the bill adjustment of this month/months. Don't know still how many days I have to followup with BSNL officers and when it gets closed? Hoping the appropriate action on this and close the landline and get the deposited amount refund back. (I have submitted blank - cancelled cheque with the application). The application form details as below :
Telephone Number :[protected]
Account Number : [protected]
Date of submition : 19.11.2016