Bharat Sanchar Nigam [BSNL] — Landline issue not resolved

I had registered a complaint for my landline number and obtained the docket number:[protected]. After it was not resolved, i contacted the appellate authority, Kerala circle and GM, BSNL. But still it was not resolved. Even after multiple visits to BSNL office at Panampilly Nagar, Ernakulam my Landline is dead for past 15 days. But BSNL is very prompt is sending monthly bills for a service which I am unable to use. This is an illegal practice from BSNL. Hope the issue is resolved.