Bharat Sanchar Nigam [BSNL] — landline phone is dead for two months

Address:

Vadodara, Gujarat, 390007

Our landline phone has been dead for over two months. We have registered complaints at least ten times during this time. No action has yet been taken by bsnl. Our staff has visited the local bsnl office four times and every time they are sent back saying that the complaint can only be registered on phone or online and not in person!!

I have also registered my complaint on the website and on the grievance site. There is no response at all from any of them! I am amazed at the apathy shown by such a large and important government organisation.

How can one get this resolved? Can anyone tell us?