Bharat Sanchar Nigam [BSNL] — landline phone no incoming call

Address:

Kannur, Kerala

I have a land line phone (No[protected] in my house (In kannur district of kerala). For the last two months, there is no incoming call (The phone is not ringing). Sometime when it rings, even before lifting the handset, the call is made (As seen in mobile).. I made complaint several times to 198, then to jto, ae but there is no positive result.. Kindly direct the concerned staff to look into the matter immediately and rectify the fault..