Bharat Sanchar Nigam [BSNL] — Mobile Recharge Amount Paid BUT MOBILE NOT RECHARGED

Address:RH 39, PALAAMI ENCLAVE, RESERVE LINE MADURAI 625014

I paid Rs 2399/= on 18 APRIL 2022 online to recharge my BSNL prepaid mobile having number [protected] using my SBI VISA credit card { No: [protected] }. I also received RECHARGE SUCCESS SMS to my another mobile. Also money was paid by my SBI credit card. But today after enquiry at BSNL MADURAI TALLAKULAM office I came to know that my mobile is not recharged. Through SMS I also received cash back voucher number as RC27196709V2399. Kindly help me to recharge my mobile for Rs 2399/= . Please do the needful and oblige.
THANKING YOU
YOURS SINCERELY,
S.NATARAJAN
19 APRIL 2022
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    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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