Bharat Sanchar Nigam [BSNL] — Mobile recharge failed but amount deducted

Address:

Dhule, Maharashtra, 425405

On 06 August 2016, I was in need of bsnl prepaid mobile recharge therefore I tried online recharge on bsnl portal but the transaction failed two times and amount deducted from my a/c. The Tr. Ref. No. are IGOCMCCSC5 Rs 128/- and IGOCMCDO9 Rs 128/- . I Complained to concern bank, they processed my complain and informed me to make the contact with merchant site.