Bharat Sanchar Nigam [BSNL] — money deducted twice not refunded yet

Address:

743144

I wanted to inform you that while paying bsnl broad band payment for july month my money was deducted twice in different days. In the first day that is dated 15th July the payment was made through online of rupees 726 and was unsuccessful but money was deducted from my bank account. Then I waited for few days for the refund but it was not made. Again I paid on 26th july the same amount of rupees 726 was made this time it was successful and again my money was deducted. However, my previous money was not refunded till date. I am attaching my bank updated passbook here within and red marks are the details which confirmed that money was deducted twice. Want my money back ASA.
Customer Name -Manas Ranjan Dutta
Land no-[protected]