Bharat Sanchar Nigam [BSNL] — my 50mbps connection has less than 2 mbps speed - no response from bsnl

Address:

Nellickal House, Koovalloor P.O, Ernakulam, Kerala, 686671

My ffth connection number is [protected], i raised a complaint (~15 days now). Till now no update from bsnl. The uploading and downloading speed is less than 2 mbps most of the time and even unable to read a newspaper. Very bad customer service from bsnl side. I called up kothamangalam, pothanikkad bsnl offices', customer care numbers, most of the time they are not picking up the phone, and if picked very bad response from the bsnl employees. They are telling kerala vision has to fix the issue. When i check with the kerala vision they are telling bsnl is not giving correct band width and many customer has the same issue. If bsnl is not able to fix this issue, kindly refund my last 15 days billing charges and security deposit.