Bharat Sanchar Nigam [BSNL] — new telephone connection

Address:

Allahabad, Uttar Pradesh, 211002

Sir,
I sukumar sarkar a staff of doordarshan kendra allahabad applied for new telephone connection and paid rs. 500/= on dated 04/09/2017, and a telephone no.[protected] alloted to me. After one week i call customer care and want to know the status, the bsnl representative said you are in que and connection will be given soon. On dated 12/09/2017 a sms from bsnl received that your telephone number[protected] has been cancelled. Again on dated 30/09/2017 a sms from bsnl received that your telephone number[protected] has been cancelled. Till then i have not given any telephone connection from bsnlin the registered address. After that a new phone no.[protected] alloted to me without giving any physical landline connection. Yesterday, on 07/10/2017 i received a sms from bsnl that your ph. No.[protected] has been billed with rs. 535/= on 01-oct-17. And due date is 25-oct-17. I call bsnl customer care again, bsnl representative replied that your telephone number[protected] has been activated from 30/09/2017. I said him that i have not given any connection from bsnl till now. Sir i want to know, how it is possible that without giving telephone connection, tel. No.[protected] activated and billed rs.535/=. Kindly take necessary action please.