Bharat Sanchar Nigam [BSNL] — non-receipt of refund amount rs.9207/- (7932+630+645) since last 9 months

Address:

500015

2. Sir, i surrendered my bsnl brandband connection no.[protected] on 15/09/18 and 17/09/18 at lal bazar, trimulghery, secunderabad bsnl a. M. Office. But till date i have not received rs.9207/- (7932+630+645) since last 9 months.
Out of rs.9207/-. Rs.7932/- was paid to bsnl on 21/5/18 due online transaction failure. On receipt bsnl bill rs.3966/-, i was try to pay on 21/05/18 through online. But due to online transaction failure, i was try to pay the bill through online till the transaction is successful. Accordingly, while my third transaction was successful. Later my previous 2 failed transaction also successful. So i paid rs.11898/- on 21/5/18 to bsnl instead of rs.3966/-. Since i ask to refund the excess paid amount. But they tell that no such provision exists in bsnl and it will adjusted in your future bill.in the mean time i am surrendered the connection 15/9/18 due to my transfer. Hence, request direct concerned bsnl department to pay my all dues i. E rs.9207/- imdtly pse. Thanking you sir.