[Resolved]  Bharat Sanchar Nigam [BSNL] — non refund of security amount

Address:

Aligarh, Uttar Pradesh, 202001

I surrender my bsnl phone, mobile sim, and complete all formalities for refund of my security rs3000/- at bsnl, head office aligarh (UP) in october 2014. when i contact in dec 2014 in the office account section they told be that your application is lost. i again write an application and took NO from all concern branch and resubmit it on 8/12/14. till date i did not received my security. my landline no. was 2507133.
from last 8 month i am regularly going to account section of bsnl head office aligarh. during the contact i found that my security refund cheque was in the account section and not dispatched to my address from last 6 month. due to this cheque was time bar. the concern clerk started the cheque issuing process afresh. but till date i did not get my security back. when i contact the concern clerk he said 'come after 15 days' and this is happening from last 8 months.
is there no one who can take action against such irresponsible employee?
please take action so-that i can get my security back with interest