Bharat Sanchar Nigam [BSNL] — Non refund of security deposit A/c [protected]

Address:Bangalore 560085

After the closure of BB and Land Line account. BSNL BSK 2nd stage office asked me to furnish Bank NEFT details in surrender form. Instead of crediting the security deposit refund to my bank account, they have credited closed service billing account
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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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ON 25 3 2021, BSNL REPLIED BY sms to my cell phone.: your complaint booked in BSNL complaint portal No.KRK/CO/2021/4005 dtd.22.03.2021 is resolved. But, in reality, no action is taken and a refund not made, it is a false message. Refund amount still lying in the closed service Billing account
BSNL confirmedby sms to my cell that my complaint in their portal docket No.KRK/CO/2021/4005 dtd.22.03.2021 is resolved. But, in reality, it is not resolved, and no refund of the security deposit made

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    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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