Bharat Sanchar Nigam [BSNL] — Non working of LL since 3 years in-spite of paying bill without delay

Address:

Pune, Maharashtra, 411 058

Sir,
My LL No is[protected]Pune, Warje)
The above No LL is not working for the last three years.Every time I complain about the non-working of my LL, I am told that it will be done. But nothing has been done for the last three years. I am paying the bill regularly. In between I stopped paying the bill, the customer cell started requesting me to pay the bill and assured me that the moment bill is paid the LL will be repaired. But again no body turned and my phone is lying dead.
It is a sort of harassment to the customer. I also came to understand that bsnl staff is not interested to repair the LL and they instigate customer to remove LL as their burden will be lessen.
I visited the office personally and also made LL complain. hygy