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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] — Not able to make or receive call

I am not able to make calls or receive calls. Every time i had to dial 5-6 times and then one time call gets connected. Same is with incoming. When people try to call me 10 tmes out of that only 2 times they are able to connect and that too after waiting too long. Once i press call button it takes approx 2 minutes and then the call gets connected. Why the service is such horrible in bsnl?
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    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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