Bharat Sanchar Nigam [BSNL] — Not able to receive UPC for porting

Dear Sir,
After around 10 request for UPC, BSNL doesn’t process my UPC request. Every time I receive a message stating it has been delayed and then couldn’t process the request. The same was intimated through customer care and followed their instructions to resent after 24 hrs. But the result is same. Every time they deduct 1.2 rupees for the message.
Please do the needfull

Thanks