Bharat Sanchar Nigam [BSNL] — Not getting upc code

I am getting the following message from bsnl when i am applying for mnp for no [protected]

Upc cannot be generated as there are subsisting contractual obligations with your service provider"

Contacted customer care. The reply is wait for 24 hours. After 3 days i have contacted today. The reply is wait for 2 weeks.

When i asked the problem they had nothing to tell me

Asked to register the complaint and to send sms. They said there is no instructions to take as complaint for mnp.

Please tell me what should i do now