Bharat Sanchar Nigam [BSNL] — not responding properly for the call and delay for refund

Address:

Chennai, Tamil Nadu

Hi,

I have recharged to my mobile with stv 349 on last monday[19.11.2018] morning through net banking from standard charter bank.

The amount not get recharged for the whole day and i had call with customer care and i got information that it was not recharged due to server problem.

The amount shroud be refunded within 7 days. But for me its been more than 7 days. Still i did not get refunded with my amount.

When i called today morning to customer care named ms. Vidya who was talking so rudely and not give the proper information.

I just request to refund my as soon as possible and kindly take action to the employees who are not responding properly to the customer calls.

Thanks,
Abirami