Bharat Sanchar Nigam [BSNL] — Payment of landline on portal failed but money not returned

Address:	180002
Website:	BSNL paymentportal

Dear sir

I have been paying my telephone bills through bsnl payment portal. On may 10 i made payment for april bills for phone no [protected] and [protected] (Jammu) for rs 1675 and the money was deducted from my account vide sbi txn no iu[protected] and the bsnl transaction was showing pending. Now the bsnl txn no egf [protected] is showing failed but my money has not been returned to my account. Earlier for failed transactions money was returned imediately.

Sir as advised by tel no 1500 i contacted our exchange at talabtillo who directed me to accounts officer at rani talab jammu. The concerned officer advised me to redeposit the bills and wait for the refund of failed transaction. I also contacted sbi but they informed that refund is to come from bsnl.
I request you to kindly see to it that my payment is either adjusted or refunded to me.

Bishan datt gupta