Bharat Sanchar Nigam [BSNL] — Recharge mobile [protected] through bsnl self care but transaction failed amount detected through account on 19th jan 2023

Sir/ Madam
I was recharge my Mobile [protected] through bsnl selfcare app on 19th jan'2023 through Amazon Upi amount detected but my mobile not recharge and in app it show transaction failed so please reverse my amount by which I recharge again details are as below:
Upi reference number:[protected]
Transaction I'd is : NUE[protected]
Mobile no [protected]
Amount: 1198
date/ time: 19th January 2023 11:04pm