Bharat Sanchar Nigam [BSNL] — recharge showing success but recharge not received

Address:

500032

I have recharged my prepaid bsnl number with rs.485 special recharge, from paytm yesterday i. E., 21st april 2018, 7:30am.
The amount got deducted and in paytm it shows success, however, i never got any recharge message from bsnl and the offer is not activated yet.

I have reached out to paytm customer care and they have confirmed that from their side the transaction is completed and gave me operator reference number. They claim that this is something that bsnl shares with paytm as proof of recharge success. Since bsnl has shared an operator reference number with paytm they claim that this recharge is a success and hence cannot reimburse the amount back to me.

Details :
Name: sharan murali
Order number : [protected]
Operator reference number :[protected]

Please look into this and get the recharge activated in my number.