Bharat Sanchar Nigam [BSNL] — recharge top up for r s.550. 00 for mobile number [protected] - not credited - reg

Address:

Hyderabad, Telangana, 5000059

My phone number [protected]. I am in vennila + plan. I am using this mobile number for the past 12 years. So far this type of trouble i have not received.
I recharged through internet banking for rs.550.00 for bsnl mobile number [protected] on 22.01.2019 at 20.00 hrs. Amount debited from bank but
Not credited in phone.
I have to get credited for rs.575.00. But not received any amount in my phone.