Bharat Sanchar Nigam [BSNL] — Recharge validity expire before 365 days for the recharge value 998/-

Address:

C/o Late Balai Chandra basak Village-Bansbari Po+Dist-Malda Pin-732101

Sir/Madam,
I had made a recharge Re 998/- for internet facility in my mobile no:[protected] on dated 24.12.2020. At the time of recharge, as per my knowledge is concerned the validity was promised for 365 days. But unfortunately, after 20.08.2021 the internet facility has been totally stopped.
I just could not understand why the internet facility has been stopped. I have tried to communicate it to customer care but have failed to make communication with them after several attempts.
Under this circumstance, I have no other alternative open but to communicate with you regarding this issue so that I may get the full validity benefit of the recharge value 998/-.

Yours faithfully

Krishnendu basak
Mob No:[protected]
Alternate mobile number:[protected]
C/o Late Balai Chandra basak
Village-Bansbari
Po+Dist-Malda
Pin-732101