Bharat Sanchar Nigam [BSNL] — Recharge was not done by bsnl provider but my money was debited from google pay

I have recharged my BSNL number yesterday (30/08/22) evening with the plan 139 rupees. I have recharged through Google pay (g pay) my money has debited and it is showing that money is paid but it is showing that confirmation pending from BSNL provider. My money is also not sent back to me and recharge is also not done. So please do look into this matter. If I call BSNL customer care they are saying that recharged was not done and they cut the call immediately. They told us to visit BSNL office near us. We don't have BSNL office here. What they can do though I go to office.