Bharat Sanchar Nigam [BSNL] — Refund not provided

Address:

Bharat Sanchar Bhavan Harish Chandra Mathur Lane Janpath, New Delhi-110 001

I made payment of Rs 1, 197 through PayZapp on 17 February 2022 for BSNL prepaid pack. My mobile number is [protected]. However, the pack was not activated since it was not applicable to my mobile connection.
The transaction id is [protected].

Upon contacting the HDFC PayZapp team they have written back stating that the transaction [protected] was successful and they are unable to provide a refund until BSNL rejects the transaction.

BSNL has not replied to any of my mails and has not provided any statement that transaction [protected] was rejected. I need this confirmation before approaching the HDFC PayZapp team again regarding the refund.